SHIFT ENT.
Grace Fulfillment
Whatever your need, we’re on it. Shipping, warehousing, e-commerce fulfillment, whatever else is stunting your growth let our team help. At our core, we’re a 3PL fulfillment company with down-to-earth people delivering reliable pick, pack and shipping services for your business. But we’re delivering a lot more than just packages. We’re unboxing stress-free logistics for business owners everywhere!
Inventory
Management
Shipping &
Fulfillment
Warehouse
Management
Order
Management
Frequently asked questions
3PL - (Third Party Logistics).
We pride ourselves on being a reliable 3PL (third-party logistics) providers for eCommerce businesses, subscription box companies, and crowdfunding campaigns of all sizes. Our fulfillment centers are supported by the most advanced warehouse management software in the industry, guaranteeing that you’ll be able to “Stress Less, Grow More.”
In addition to an automated order fulfillment system that aids in scrupulous picking & packing, we have the bandwidth to fulfill up to 10,000 orders daily. We don’t believe in charging for unused services, so, with Grace Fulfillment, you’ll only pay for what you use. That is, if you ship one product in one month, you’ll only pay the pick & pack fee for that one product. It’s that simple.
We join forces with many of the world’s most dependable carriers to secure heavily discounted shipping rates, and the best part is that these steep savings are passed directly to you and your customers. In turn, you get complete control over your shipping costs and invaluable peace of mind that your orders will always be delivered on time.
Ship happens. To maintain customer satisfaction at an all-time high, keeping returns and exchanges hassle-free is an absolute must. Once again, that’s where our mastery of third-party logistics comes in handy. Our tailored solutions ensure that returns and exchanges are far from time-consuming and costly, and, instead, a satisfactory experience for you and your customers. Aside from accepting returns from multiple product categories, we’re also able to easily exchange SKUs for different sizes and colors, as well as perform product testing, assessment, and sorting.
Growing eCommerce businesses require special attention, whether it’s to gain traction or transition into full-blown world domination. That’s exactly why we created Happiness Engineers for each and every Grace Fulfillment customer. Happiness Engineers are dedicated account managers that are responsible for answering questions and resolving concerns. All of our Happiness Engineers go through a comprehensive training process, so nothing is too big or too small for them to take on. We will handle all our client customers relations.
Grace Fulfillment offers custom packing procedures that encompass a wide array of situations. Whether it’s removing manufacturer labels, stripping away bulk packaging, or kitting products into bundles, we can do it all. Occasionally, we’ll receive products that need to be modified, but worry not. While some 3PLs like to focus on fast turnarounds at the cost of a little wiggle room, Grace Fulfillment stays flexible enough to adjust to your needs without compromising on speed.
Pick. Pack. Ship. Protect.
Grace Fulfillment Delivery Protection, Automated Claims Portal, and Branded Tracking Page help ensure an unbeatable post-purchase experience for your customers. To inquire more about this service reach out to your account manager.
No. Once a package is sent from our warehouse it can not be intercepted by any means.
Yes, the Shipping will return rural and super rural charges but these charges are part of the transportation charges. If you are on a. monthly billing cycle your rural charges will be charged the following month. A Rural or Super Rural area is not determined by Grace Fulfillment but by our shipping carriers.
No. The Shipping API - Package generates the tracking numbers for each customer.
If a shipment was created using WorldShip® next day air service it usually takes 5 to 10 minutes. if a package is 2 business days then they typically wiil be available. within. 10-12 hours to view.
If packages are not labeled fragile, or marked with a immediate shipping method the tracking details are typically sent out once the packages has left the home base of shipping carrier which is WorldShip. WorldShip prioritizes all immediate shipping needs first for instance;
Next Day Air
Ground Express
2-3 Business Days
Fragile Delivery
Temperture Control
Grace Fulfillment will send a shipping confirmation email out to all orders that are are marked to be shipped within under 5 business days. Other orders that are processed for an extended shipping time will receive a Tracking details from our 3PL company WorldShip. Please keep in mind WorldShip prioritizes all immediate shipping needs first for instance;
Next Day Air
Ground Express
2-3 Business Days
Fragile Delivery
Temperature Control
Monthly Reports will be sent out with your inventory count according to your billing cycle.
Yes, If you would like Ground Freight delivery receipts of all packages shipped from your business please contact our warehouse manager at: Orders@ShiftEnt.com
If you would like to add signature sign request for your customers packages. Please send us an email so that we can adjust your monthly pricing as there will be an additional charge for this service. Please note after 2 attempts and recipient hasn't signed for packaged it will be returned back to warehouse. If shipped out again to the same recipient we will charge an additional shipping cost to your monthly billing cycle. The customer will not incur any additional charges at all.
Once an order is placed if the item is readily available our team will pick, pull, pack and prepare item for transportation for our carrier pickup. This action is what we call 'Order Processing'.
Once the order has been processed then our transport between various carriers will arrive to pick up items depending on the volume of your business will determine how often items or picked up for example if your business is moving 100-200 units in a week we will have carriers picking up daily for your packages. If your business is moving 10 - 15 packages a month then we will schedule pickups once a week typically on a Tuesday or Thursday.
Once the carrier has your items they will abide by our shipping timeline methods. In which your package will ship according to your service contract with Grace Fulfillment. Please note once an order is placed shipping time starts once the item has an assigned tracking number NOT WHEN THE ORDER IS FIRST PLACED OR PROCESSED.
We ship based on priority of shipping methods. If an order is placed and is not readily available if it is not a pre-order we will contact customer and arrange a complimentary gift in return for their extended wait.